Customer support
Help with your account, scans, numbers, team access or deleting your data.
support@aurvikon.com
General questions
Curious how Aurvikon works, what it measures, or whether it fits your brand.
info@aurvikon.com
Business & partnerships
Enterprise and agency plans, starting or changing a plan, partnerships and press.
contact@aurvikon.com
For the fastest help, include:
Your brand or website
What you expected, and what you saw
Which tab, and a screenshot if you have one
Quick answers
How often are my numbers updated?
Every day. Each brand is checked every morning in its own time zone, plus a nightly pass. ChatGPT and Claude search the web live to answer your buyers' questions, the way they do for real people, and Google AI Overviews are read whenever Google shows one. Every tab updates from the newest answers.
Why did a number change since yesterday?
AI answers vary from day to day, even for the same question. That's why most numbers pool the last 14 days, and why the Results tab compares a starting period with the latest one instead of reacting to a single day.
Which AI engines do you check?
ChatGPT and Claude, both with live web search, plus Google AI Overviews. We only list engines we actually check.
Can I pause scanning?
Yes. Open the brand's Overview and press Pause scanning. Nothing is scanned and no AI is spent until you resume.
How do I add my team or give a client access?
Go to Team and invite by email; you get a link to share. Client logins see only the brands you choose and can't change anything.
How do I start, change or cancel a plan?
Email contact@aurvikon.com and tell us which plan you want.
How do I delete my data?
Email support@aurvikon.com from the address on your account, and we'll remove your account and its records.
Not a customer yet?
See how AI answers for your brand in about a minute, before you talk to anyone.